Refund and Returns Policy

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Overview

Effective Date: [Insert Date]

At Dmart Online, we strive to provide you with the best products and services. If you encounter an issue with your order, we are here to assist. Please review our Refund and Returns Policy below:

1. Replacement Policy

We offer 100% Replacements for Defective Products. If you receive a product that is damaged or defective, you are eligible to request a replacement within 14 days of receiving your order.

2. Eligibility for Replacement

To qualify for a replacement, the following conditions must be met:

  • The product must be defective or damaged upon delivery.
  • The replacement request must be submitted within 14 days of the delivery date.
  • The product must be unused and in its original packaging, along with all tags, manuals, and accessories.

3. How to Request a Replacement

To request a replacement:

  1. Contact Us: Email us at mydmartonline@gmail.com or call us at [Insert Phone Number].
  2. Provide Details: Include your order number, a description of the defect, and clear photos of the product showing the issue.
  3. Await Confirmation: Once we review your request, we will confirm the eligibility and guide you through the replacement process.

4. Replacement Process

  • Upon approval, you may be required to return the defective product to us.
  • We will provide a replacement product of the same type, subject to availability.
  • If the exact product is unavailable, we may offer a similar product or a store credit of equal value.

5. Exclusions

The following items are not covered under our Replacement Policy:

  • Products damaged due to misuse, mishandling, or wear and tear.
  • Items without proof of purchase or submitted after the 14-day replacement window.

6. Shipping Costs

  • For Defective Products: We will cover the shipping costs for returning the defective product and delivering the replacement.
  • For Non-Defective Returns: Shipping costs will be the responsibility of the customer (if applicable).

7. Non-Refundable Policy

Please note that we do not offer refunds under any circumstances. Replacements are provided exclusively for defective products.

8. Contact Information

For any questions or assistance, please contact our support team:

Thank you for shopping with Dmart Online. We appreciate your understanding and support in adhering to this policy.

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